Just an update to answer your question about search parameters.
Message from my technical support team: Yes we can modify and enhance the search capabilities. Not sure about free text search but we can definitely go to the drawing board and come up with the exhaustive list of search criterion and type of searches which will help the emoms and the agencies.
With that said, it will be something we will be working on with future updates to the system.
I am still working on getting feedback from emoms and bmoms. This will take a while as responses trickle in. I will certainly keep you all posted.
Thanks and have a great weekend!